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The CPAP Shop - Frequently Asked Questions
Can I use my insurance at The CPAP Shop?
At The CPAP Shop, you can’t use your insurance directly, but the company is an out-of-network provider for many insurance plans. Once you’re done, you can submit your purchase order from The CPAP Shop to your insurance plan for a reimbursement.
Does The CPAP Shop stock prescription items?
If you have a prescription order from your doctor, you may be able to purchase that prescription item from The CPAP Shop. You’ll have to upload your prescription to the specific page on The CPAP Shop or fax it to a specific number listed on the website.
Is it possible to receive a veteran discount at The CPAP Shop?
The CPAP Shop does offer a discount for veterans and first responders. Just use ID.me to verify your status and you’ll immediately get your discount code.
The CPAP Shop Info & Tips
How often do I need to replace nasal pillows and cushions from The CPAP Shop?
Your replacement time may vary, but it’s common to need to replace nasal pillows and cushions about every three to six months. It’s important to replace them once they stop providing a seal between your face and the mask, or once the experience of wearing the mask starts becoming uncomfortable. To extend the lifespan of the mask, wash your face before using the mask and wash your mask after using it. Make sure it dries completely and keep it out of direct sunlight.
Which size mask should I buy?
The size of your mask will have to do with the size of your nasal bridge. Typically, “shallow" sizes means that the cutout for the bridge of your nose is smaller. Look at the description on The CPAP Shop to see if there’s extra information about the specifics regarding the sizes or ask your doctor whether you might need a shallow size for your mask.
How long will my CPAP machine last?
It’s hard to give an exact estimate of the lifespan of your CPAP machine, but a CPAP machine can definitely last for many years as long as you take care of it. You should make sure that you inspect it every year, wash it on a regular basis, and replace it once it starts to deteriorate. You don’t need to replace your CPAP machine just because it’s a few years old, but once it stops working as well, that’s your sign to get a new machine.
Is it better to get a nasal mask or a full-face mask?
This all depends on how you typically breathe at night. If you typically breathe through your mouth, you’ll probably need a full-face mask, whereas if you typically breathe through your nose, you’ll probably need only a nasal mask. Nasal masks sometimes can come with a chin strap, which can prevent your jaw from opening while you sleep. Your doctor should let you know whether you need a nasal mask or a full-face mask.
How can I reduce discomfort from my CPAP mask?
Some people experience discomfort from their CPAP mask, but a well-fitting mask actually shouldn’t be uncomfortable. If your mask is uncomfortable, that probably means it’s the wrong mask for you or you’re not putting it on appropriately. Make sure you’re lying down before you put on and tighten the mask so that it fits correctly. The mask should be snug, but not tight. It needs to make an airtight seal with your face, but it shouldn’t feel like it’s squeezing your head.
Will the size of my CPAP’s hose make a difference?
Most CPAP machines offer six-foot and eight-foot hoses, but the exact hose shouldn’t really make a difference. Instead, the difference will come from the pressure of the CPAP machine itself. You can buy tools to test the air pressure of your CPAP machine from The CPAP Shop.
Is it important to upgrade masks and headgear every year?
Every year, new technologies and concepts come out on the market, and retailers are happy to announce and advertise the “new and upgraded" version of their product nearly every year. However, that doesn’t mean you have to get a new mask or headgear every year. You only need to try newer masks and headgear if you’re having issues with your current ones.
Did You Know?
CPAP machines can be immensely helpful when it comes to helping fix sleep apnea. It’s one of the most effective ways to reduce issues associated with sleep apnea, but it requires that you buy a CPAP machine and use it yourself in your home every night. Instead of worrying about the efficacy of your CPAP machine, you can buy from The CPAP Shop. At The CPAP Shop, you’ll find CPAP machines, masks, supplies, and all sorts of accessories like humidifiers and cleaning supplies. Plus, it’s the perfect place to go if you’ve never purchased a CPAP machine, as The CPAP Shop cuts through all the jargon to provide you with simple, easy-to-understand information about both CPAP machines and sleep apnea.
One of the key components of The CPAP Shop’s outreach program has to do with providing resources. Many doctors don’t know much about sleep apnea; they may be able to diagnose it, but they might not know much about it or about how CPAP machines help. To help fill this gap in your knowledge, The CPAP Shop offers information from CPAP operators and creators as well as information from family practitioners and sleep doctors, hoping to give you all the information you need to make a truly informed choice. Whether you struggle with sleep apnea yourself or you’re trying to give support to a family member who has it, The CPAP Shop can help you understand more about both the disease and its treatment.
There are also a variety of FAQs available on the product page of every CPAP machine at The CPAP Shop. Once you’ve started to look into a specific CPAP machine, read through the FAQ section and the Guides section to get as much information as possible about that machine. This way, you can be more certain that you’re getting the right CPAP machine for your unique needs. The best way to get the right CPAP machine is to get as much information as you can, and The CPAP Shop allows you to get even more information than many other CPAP machine providers.
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