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John Elliott - Frequently Asked Questions
What is John Elliott’s return policy?
Returns are possible for domestic U.S. orders only. Ensure the items in question bear their original tags, then visit the John Elliott Returns Portal within 14 days of receiving your items to receive return instructions. Sale-priced items are considered final sales and are not eligible for returns.
Can I return John Elliott items I purchased from another retailer through John Elliott’s website?
No. John Elliott does not accept returns from outside retailers — you’ll need to visit the retailer you purchased your items from to request a return, exchange, or refund.
How should I care for my John Elliott pieces?
Each style at John Elliott has an inside tag featuring specific care guidelines. Following these instructions is the best way to ensure the longevity of your items.
Where does my order ship from?
All John Elliott products ship to customers from their Los Angeles facility.
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